Last Updated: 09 April 2025

Clear View Psychology (referred to as “we,” “us,” or “our”) is committed to protecting the privacy of individuals who visit our website, www.clearviewpsychologyredlands.com (the “Website”). This Privacy Policy outlines how we collect, store, use, and disclose your personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth) and, where applicable, the General Data Protection Regulation (GDPR).

1. Information We Collect

We may collect the following types of personal information from you:

• • Contact Information: When you contact us through the forms on our Website, we collect your name and email address. You may also choose to provide your phone number.
  • Usage Data: We collect information about how you interact with our Website through Google Analytics. This may include your IP address, browser type, device information, pages visited, time spent on the site, and links clicked. This data is generally collected in an anonymized and aggregated form.

2. How We Collect Information

We collect your personal information through the following methods:

• • Forms on our Website: We collect contact information when you voluntarily submit it through our contact forms.
  • Cookies and Tracking Technologies: We use Google Analytics, which utilizes cookies and similar tracking technologies to collect usage data about your interaction with our Website.

3. Purposes of Collection and Use

We collect and use your personal information for the following purposes:

• • To Respond to Inquiries: We use the contact information you provide through our forms to respond to your questions, requests, or other communications.
  • To Analyze Website Traffic and Improve Our Services: We use the usage data collected by Google Analytics to understand how users interact with our Website, identify trends, and make improvements to its content, functionality, and user experience.

4. Storage and Security of Personal Information

Information submitted through our website contact forms is transmitted directly to us via WordPress and subsequently stored in our external email account. We have cyber safety

measures installed and utilize a secure server. Access to this email account is restricted to authorized personnel.

While we take reasonable steps to protect the personal information we handle, please be aware that no method of transmission over the internet or electronic storage is completely secure.

5. Sharing of Personal Information

We only share personal information with Google Analytics for the purpose of website analytics. Google Analytics may store and process data on servers located outside of Australia. Google has its own privacy policies, which we encourage you to review. We do not share your personal information with any other third-party service providers.

6. Your Rights Regarding Your Personal Information

You have certain rights regarding the personal information we collect from you through our Website. These rights include:

• • The right to access: You have the right to request access to the personal information we hold about you.
  • The right to rectification: You have the right to request that we correct any inaccurate or incomplete personal information we hold about you.
  • The right to erasure (right to be forgotten): In certain circumstances, you have the right to request that we delete your personal information.
  • The right to restrict processing: In certain circumstances, you have the right to request that we restrict the processing of your personal information.
  • The right to data portability: In certain circumstances, you have the right to receive the personal information you have provided to us in a structured, commonly used, and machine-readable format and to transmit that data to another controller.
  • The right to object to processing: In certain circumstances, you have the right to object to the processing of your personal information.
  • The right to withdraw consent: If our processing of your personal information is based on your consent, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us via email at clearviewpsychology@gmail.com. We will respond to your request in accordance with applicable laws. Please note that these rights apply specifically to the personal information collected through our Website and not to your clinical notes or other information handled within the context of your psychological services.

7. Data Transfers Outside of Australia

While we primarily store the contact information you provide within Australia (in email), please be aware that our third-party service provider, Google Analytics, may transfer and process website usage data on servers located outside of Australia. By using our Website, you consent to this potential transfer. Google has its own privacy policies detailing how they handle data, which we encourage you to review.

8. Children’s Privacy

We do not knowingly collect personal information from children under the age of 18 without obtaining verifiable parental consent. If you are a parent or guardian and believe that your child has provided us with personal information without your consent, please contact us immediately, and we will take steps to remove that information from our systems. Please refer to our separate consent form for information related to the collection of data with parental consent within our psychological services.

9. Updates to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. The “Last Updated” date at the top of this policy indicates when it was last revised. We encourage you to review this Privacy Policy periodically for any updates.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data handling practices, please contact us at:

Clear View Psychology: clearviewpsychology@gmail.com